Outage in VanillaSoft

Slowness and Latency Issues on VanillaSoft

Resolved Major
April 14, 2025 - Started 7 months ago - Lasted 38 minutes
Official incident page

Incident Report

We are currently experiencing slowness and latency issues across the VanillaSoft platform. This may affect your ability to access certain features or result in delayed system responses. Our engineering team is actively investigating the root cause and working diligently to implement a resolution as quickly as possible. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding as we work to restore optimal performance. We will continue to provide updates as more information becomes available. — The VanillaSoft Support Team
Components affected
VanillaSoft Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/14/2025 07:44PM

The slowness and latency issues are fully resolved. Thank you for your patience and understanding.

IDENTIFIED 7 months ago - at 04/14/2025 07:21PM

Our engineers have identified the root cause and are currently working on deploying a fix as soon as possible. We will continue to provide updates as more information becomes available. Once again, we appreciate your patience.

INVESTIGATING 7 months ago - at 04/14/2025 07:09PM

We are currently experiencing slowness and latency issues across the VanillaSoft platform. This may affect your ability to access certain features or result in delayed system responses.

Our engineering team is actively investigating the root cause and working diligently to implement a resolution as quickly as possible.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding as we work to restore optimal performance.

We will continue to provide updates as more information becomes available.

— The VanillaSoft Support Team

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