Outage in VanillaSoft

Slowness and Latency Issues on VanillaSoft

Resolved Major
April 14, 2025 - Started 15 days ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently experiencing slowness and latency issues across the VanillaSoft platform. This may affect your ability to access certain features or result in delayed system responses. Our engineering team is actively investigating the root cause and working diligently to implement a resolution as quickly as possible. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding as we work to restore optimal performance. We will continue to provide updates as more information becomes available. — The VanillaSoft Support Team
Components affected
VanillaSoft Web Application
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/14/2025 07:44PM

The slowness and latency issues are fully resolved. Thank you for your patience and understanding.

IDENTIFIED 15 days ago - at 04/14/2025 07:21PM

Our engineers have identified the root cause and are currently working on deploying a fix as soon as possible. We will continue to provide updates as more information becomes available. Once again, we appreciate your patience.

INVESTIGATING 15 days ago - at 04/14/2025 07:09PM

We are currently experiencing slowness and latency issues across the VanillaSoft platform. This may affect your ability to access certain features or result in delayed system responses.

Our engineering team is actively investigating the root cause and working diligently to implement a resolution as quickly as possible.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding as we work to restore optimal performance.

We will continue to provide updates as more information becomes available.

— The VanillaSoft Support Team

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