Outage in VanillaSoft

UPDATE: VOiP Outbound Dialing/Fail to Establish

Resolved Minor
August 20, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineers confirm a fix has been deployed. Although we have seen significant improvements, some, clients may still be experiencing intermittent issues including call failed to establish errors, dead air and call drops. The entire team is working on these issues and treating this as a high priority. Please continue to engage our customer support team. Thank you
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/20/2025 07:09PM

The inbound and outbound dialing issues are now resolved.

Thank you. Should you experience any further issues, please contact our Customer Support Team.

MONITORING 4 days ago - at 08/20/2025 06:40PM

Our engineers have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.

MONITORING 4 days ago - at 08/20/2025 04:47PM

Our engineers confirm a fix has been deployed. Although we have seen significant improvements, some, clients may still be experiencing intermittent issues including call failed to establish errors, dead air and call drops.

The entire team is working on these issues and treating this as a high priority.

Please continue to engage our customer support team.

Thank you

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