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Vero Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours
days since last incident

Resolved Minor Degraded performance across Vero platform

We are currently seeing a degradation in performance which has predominantly affected automated email processing. Further impacted systems that have seen intermittent delays are calculating segments, processing newsletters as well as the campaign statistics, logs and webhooks that result from sending emails. Our team has been working to mitigate these issues and we will provide further updates shortly - we will ofcourse write a full post-mortem once all is resolved. Please don't hesitate to contact [email protected] if you have any questions.

7 days ago

Resolved Maintenance Delay in segmentation of the condition "has triggered event with property"

On Thursday 31st March at 4:27am UTC we began to experience delays in calculating segments that reference the condition "has triggered event with property". This is a result of a performance degradation on the database responsible for segmentation of events. If your newsletter references a segment that queries for the condition "has triggered event with property" it may be delayed whilst we perform maintenance on this database. We will provide further updates as soon as they become available. Note that automated messages (Workflows, Behavioural and Transactional campaigns) remain **unaffected** and are **operating as normal**. Please email [email protected] if you have any questions regarding your account, segments or newsletters.

about 2 months ago

Resolved Minor Delay in updating user properties for segmentation

On February 15th at 08:57:01 (GMT+11) we deployed an update to the data platform used to calculate large segment queries as part of routine upgrades we have been making to support our security posture. Unfortunately these upgrades introduced an error that resulted in new and updated user property values not being updated in this data platform. This was ongoing from Feb 15 at 08:57am (GMT+11) to Feb 17 at 04:58am (GMT+11). During this window, segments continued to refresh without issues but customers whose segments utilise this data platform queried potentially stale data. We have identified and fixed the issue and are in the process of fully backfilling all user property updates, this should be complete within 10-24 hours. No data has been lost but refreshed segments may still be inaccurate until the backfill process has been completed. If you have any questions about your account please email [email protected]

3 months ago

Resolved Minor Issue reporting delivered, opened and clicked results

We're currently unable to record delivered, opened and clicked email results. This means that in both your logs and reports, emails will look sent but not delivered. We can confirm emails are currently delivering and we are working to ensure all email results are up to date in the UI. This will affect AB tests, segments and filters referencing email results. If you have any questions please email [email protected]

4 months ago

Resolved Minor Issues with rendering email content

We are currently investigating an issue with rendering the content of emails. If you have any questions about your account please email [email protected] and we will follow up.

4 months ago

Vero Components Status

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Frequently Asked Questions

Is Vero down today?
Vero seems to be up and running. We've updated the status 7 minutes ago.
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