Is Vero Down?

Vero status is operational

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Vero problems reported by users

This chart provides user-reported problems for Vero in the last 12 hours. It's a collection of user reports from different sources.

Latest Vero Outages

We continuously monitor the official Vero status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Vero outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
100 Days since last incident

Minor Resolved · 3 months ago · lasted 1 day

Intermittent delays in processing API requests, emails, statistics and webhooks

Over the last 30 hours we've been experiencing intermittent delays affecting API processing and resulting in transactional, behavioural, workflow and newsletter delays. We've been updating each of the components that have been affected as they occur. As of right now API processing and emails including behaviourals, workflows and newsletters are real time. Unfortunately transactional emails are currently seeing processing delays and we're working through a backlog of statistics, logs and webhooks. Throughout this time we've been focused on identifying the root cause and are working hard to ensure all processing remains real time. We'll be posting updates as we receive them and will follow up with a detailed post-mortem once the issue is resolved. If you have any questions about your account please email [email protected]

Minor Resolved · 5 months ago · lasted 41 minutes

Mailgun API and Outbound Delivery Delays

At 18:25 UTC, we received notification from our Email Service Provider, Mailgun, that they are experiencing an issue impacting their API as well as Outbound Delivery. If you send via Mailgun, a custom Vero domain, or a Vero-controlled domain, you may experience delays with email delivery. We'll continue to monitor their status page for details and will update here. You can follow along at or follow here for updates.

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Minor Resolved · 5 months ago · lasted about 2 hours

Degraded performance across Vero platform

We're currently seeing delays in processing API requests and emails as well as loading the UI. Our team has been working to mitigate these issues and we will provide further updates as soon as possible. Please don't hesitate to contact [email protected] if you have any questions.

Minor Resolved · 7 months ago · lasted 6 minutes

Event and email processing delays

We are currently seeing delays in event and email processing. Although we have scaled up additional capacity we're still investigating the root cause. No events or emails have been lost.

Minor Resolved · 9 months ago · lasted 1 day

Degraded performance across Vero platform

We are currently seeing a degradation in performance which has predominantly affected automated email processing. Further impacted systems that have seen intermittent delays are calculating segments, processing newsletters as well as the campaign statistics, logs and webhooks that result from sending emails. Our team has been working to mitigate these issues and we will provide further updates shortly - we will ofcourse write a full post-mortem once all is resolved. Please don't hesitate to contact [email protected] if you have any questions.

Maintenance Resolved · 10 months ago · lasted 7 days

Delay in segmentation of the condition "has triggered event with property"

On Thursday 31st March at 4:27am UTC we began to experience delays in calculating segments that reference the condition "has triggered event with property". This is a result of a performance degradation on the database responsible for segmentation of events. If your newsletter references a segment that queries for the condition "has triggered event with property" it may be delayed whilst we perform maintenance on this database. We will provide further updates as soon as they become available. Note that automated messages (Workflows, Behavioural and Transactional campaigns) remain **unaffected** and are **operating as normal**. Please email [email protected] if you have any questions regarding your account, segments or newsletters.

Minor Resolved · 12 months ago · lasted about 1 month

Delay in updating user properties for segmentation

On February 15th at 08:57:01 (GMT+11) we deployed an update to the data platform used to calculate large segment queries as part of routine upgrades we have been making to support our security posture. Unfortunately these upgrades introduced an error that resulted in new and updated user property values not being updated in this data platform. This was ongoing from Feb 15 at 08:57am (GMT+11) to Feb 17 at 04:58am (GMT+11). During this window, segments continued to refresh without issues but customers whose segments utilise this data platform queried potentially stale data. We have identified and fixed the issue and are in the process of fully backfilling all user property updates, this should be complete within 10-24 hours. No data has been lost but refreshed segments may still be inaccurate until the backfill process has been completed. If you have any questions about your account please email [email protected]

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Frequently Asked Questions

Is Vero down right now? What is Vero current status?
Vero seems to be up and running. We've updated the status 6 minutes ago.
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Vero is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Vero, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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