Major · about 1 month ago · lasted 2 days
We've encountered performance issues resulting in degraded performance across the product. API processing, segment calculation, email sending, and the UI have all been impacted. No data has been lost. At 7:15AM Monday UTC, we were alerted to an unusually high number of unprocessed API jobs. These jobs eventually came back down after intervention by our platform team. Throughout the morning, the API queue has seen multiple additional spikes, and we've seen degraded performance across the entirety of the application. We are continuing to investigate the cause and will update when we have determined a course of action.
Major · about 2 months ago · lasted 2 days
We've identified an issue resulting in poor performance for segment calculations. It was occurring sporadically over the last 48 hours, however we now understand it to be systemic. Our platform team is working to identify the root cause, and currently investigating several possibilities. In the interim, manual segment refreshes (via the UI) have been disabled to prioritize queries from newsletters. Workflows and automations are unaffected.
Major · 7 months ago · lasted 11 minutes
Currently working to fix an outage causing 503 errors loading the Vero Connect UI
Minor · 7 months ago · lasted 2 days
At approximately 15:00 UTC, we noticed an increasing number of connection errors with an upstream provider resulting in serious email delays for newsletters. This provider has since provided a status update that they have "Implemented DDoS protection and monitoring results", but we are continuing to see intermittent connection errors and have reached out to the upstream provider to gather more details. In the interim, expect long delays on newsletter sending in both our Cloud and Connect products.
Minor · 11 months ago · lasted 1 day
Over the last 30 hours we've been experiencing intermittent delays affecting API processing and resulting in transactional, behavioural, workflow and newsletter delays. We've been updating each of the components that have been affected as they occur. As of right now API processing and emails including behaviourals, workflows and newsletters are real time. Unfortunately transactional emails are currently seeing processing delays and we're working through a backlog of statistics, logs and webhooks. Throughout this time we've been focused on identifying the root cause and are working hard to ensure all processing remains real time. We'll be posting updates as we receive them and will follow up with a detailed post-mortem once the issue is resolved. If you have any questions about your account please email firstname.lastname@example.org
Minor · about 1 year ago · lasted 41 minutes
At 18:25 UTC, we received notification from our Email Service Provider, Mailgun, that they are experiencing an issue impacting their API as well as Outbound Delivery. If you send via Mailgun, a custom Vero domain, or a Vero-controlled domain, you may experience delays with email delivery. We'll continue to monitor their status page for details and will update here. You can follow along at https://status.mailgun.com/incidents/9djjsl006cf6 or follow here for updates.
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