0 incidents in the last 7 days
1 incidents in the last 30 days
Last check: 2 minutes ago
Last known issue: 30 days ago
Resolved Delays sending newsletters due to service provider failure
We have been alerted that one of the databases powering segment calculation has failed. This has affected a small portion of customers over the last six hours. This is an issue with our service provider. We are working with our service provider to restore service and will post an update when that occurs. We will also investigate why we were not alerted earlier. If you have any questions, please email us at [email protected]
Resolved Delays in Newsletter sending
We have observed delays in sending newsletters and are investigating the root cause of this issue.
Resolved Email preview and email processing delays
We're currently seeing some delays due to a downstream issue our email partner is experiencing. This will affect both your email previews as well as email delays. Please email [email protected] if you have questions about your campaigns.
Resolved Vero UI unavailable
We are have been experiencing intermittent issues causing parts of Vero's UI to be slow or unresponsive, we are currently working to resolve the issue.
Resolved Messaging delays
On Tuesday 23rd March at approximately 6:30pm UTC we observed delays in processing automated messages (behavioural, transactional and workflows). We identified an issue with our round-robin system. We debugged and fixed the root cause by approximately 9.30pm UTC. During the period 6:30pm-9.30PM UTC automated messages were operating at a severely reduced throughput, resulting in a backlog of automated messages. The backlog of automated messages was fully processed and running in realtime by 11pm UTC. Newsletters sent between 9.30pm-12:30am UTC (Wednesday) were sent at a reduced rate whilst this backlog was processed, resulting in some delays. We've been posting updates to the various system components on this status page over the last 12 hours to reflect the above delays as they occurred. -- Since 12:30am UTC we have identified a second issue with some of the raw hardware provided by our cloud provider. **It appears this is a hardware issue and is not related to the earlier incident**. Messages **are** currently sending in realtime but we are operating at an overall reduced capacity with some delays in aggregating conversion metrics and sending webhooks. We're working with our cloud provider to resolve this issue, at which time we'll be able to scale to full capacity. In the interim we're monitoring and will post updates if the situation changes and message send speeds are affected. If you have any questions, please email us at [email protected]
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