Outage in Vertex

Vertex Cloud Indirect Tax - Calc Service Disruption

Resolved Major
March 17, 2023 - Started about 2 years ago - Lasted 30 minutes
Official incident page

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Outage Details

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Calc
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/17/2023 08:37PM

Vertex Cloud services mentioned in a previous status page post updated at 20:08 UTC were not impacted. Monitoring of the services indicated that there may have been potential degradation of the services, but this turned out to be false.  If you have any questions, please submit a ticket via the Vertex Community.

INVESTIGATING about 2 years ago - at 03/17/2023 08:08PM

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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