Outage in Vertex

Vertex Indirect Tax Returns On-Demand Performance Incident

Resolved Minor
April 10, 2025 - Started 9 months ago - Lasted 31 minutes
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing issues using email authentication when accessing the Returns on-demand application. However, authentication via mobile application is still functional. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax Returns On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/11/2025 02:41AM

This incident has been resolved.

INVESTIGATING 9 months ago - at 04/11/2025 02:11AM

Our monitoring processes indicate some customers are experiencing issues using email authentication when accessing the Returns on-demand application. However, authentication via mobile application is still functional. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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