Outage in Vertex
Vertex Indirect Tax Returns On-Demand Performance Incident
Resolved Minor
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Outage Details
Our monitoring processes indicate some customers are experiencing issues using email authentication when accessing the Returns on-demand application. However, authentication via mobile application is still functional. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax Returns On-DemandLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/11/2025 02:41AM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 04/11/2025 02:11AM
Our monitoring processes indicate some customers are experiencing issues using email authentication when accessing the Returns on-demand application. However, authentication via mobile application is still functional. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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