Outage in Vertex

Vertex Certificate Center and Portal Service Disruption

Resolved Minor
March 21, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Certificate Center

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/21/2025 12:53PM

This incident has been resolved.

MONITORING 7 months ago - at 03/21/2025 12:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 03/21/2025 12:38PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 03/21/2025 11:38AM

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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