This chart provides user-reported problems for vGRID Cloud Services in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official vGRID Cloud Services status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last vGRID Cloud Services outages and possible affected you.
Minor Resolved · 2 days ago · lasted 1 day
There are currently two outages with our upstream provider that occurred at 16:37 PM this afternoon caused by a potential fibre strike. All affected services have redundant paths that are up and running. There has been no impact to our services being delivered by vGRID. The two outage are: > Primary connection between Tauranga and Hamilton -- this has failed over to the secondary connection. > Secondary Internet connection for Hamilton Data Center -- primary internet connections are up and running. While this will not impact any of our services, we are at a slightly heighten risk due to the reduced redundancy. We will continue to monitor this situation through to resolution.
Minor Resolved · 27 days ago · lasted about 5 hours
vGRID IaaS Host failure - Hamilton Cloud Platform
One of our host servers in the vGRID Hamilton platform failed today. The VMware software immediately restarted all affected VMs on other operational hosts and other than a short reboot cycle for the affected VMs everything has returned to normal. We will be isolating the affected host and will test it to identify the fault and get it repaired by the vendor. It will not be returned to the production cluster until we are satisfied that the cause of the fault has been identified and mitigated. A separate message will be send to all affected customers in due course identifying the VMs affected. If you have any questions please contact our service desk.
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Minor Resolved · 2 months ago · lasted about 19 hours
Our upstream provider has reported that a large number of customers are experiencing a loss of fibre network service in Cambridge. This incident affects Waikato Fibre Network (Cambridge Fibre Network). Investigation is underway by the upstream provider to restore this service as soon as possible. Updates will follow shortly.
Minor Resolved · 3 months ago · lasted 44 minutes
Our upstream provider is currently experiencing call issues affecting all 04 and 06 regions customers. Calls to 04 and 06 prefix regions are reporting a busy tone. Outbound calls are unaffected. Investigation by the upstream provider is underway to restore this service as soon as possible.
Minor Resolved · 4 months ago · lasted about 2 hours
Issue with Hamilton vCenter Server
We have an issue with the Hamilton vCenter Virtual Appliance with services not starting. A "P1" support case has been logged with VMware to investigate and resolve this issue. While this is being worked on, access to the Hamilton Cloud Director portal has been suspended. Your VM's will continue to run normally and you will still be able to access them via SSH or RDP. However you will not be able to modify them or access via the Cloud Director console.
Minor Resolved · 6 months ago · lasted about 3 hours
vGRID Voice Service
Our upstream provider is currently experiencing some issue with calls showing as busy or congested. Some calls are able to be delivered, but a majority are not.
Minor Resolved · 7 months ago · lasted 1 day
vGRID Voice Services
Our upstream is currently experiencing a major outage that has effected inbound and outbound calling. They are urgently investigating this issue to get this resolved as soon as possible. We will keep you updated with any status updates that comes through.
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