Outage in VTEX

Increase errors on checkout operations

Resolved Major
March 06, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start Free Trial

Outage Details

We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.
Components affected
VTEX Checkout
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/06/2023 04:44PM

Between 14:22 UTC and 14:40 UTC, due to communication errors between our checkout system and one of our databases, customers may have encountered errors when trying to add or remove items in the shopping cart, as well as other operations related to checkout .

The issue was quickly identified and completely mitigated at 14:39 UTC.

MONITORING over 2 years ago - at 03/06/2023 02:55PM

We can confirm that the incident was quickly identified and that as of 14:40 UTC the problem is mitigated, with no further errors related to this incident so far. We continue to monitor and take additional actions to prevent these failures from happening again.

INVESTIGATING over 2 years ago - at 03/06/2023 02:40PM

We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook