Outage in VTEX

Increase errors on checkout operations

Resolved Major
March 06, 2023 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.
Components affected
VTEX Checkout
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/06/2023 04:44PM

Between 14:22 UTC and 14:40 UTC, due to communication errors between our checkout system and one of our databases, customers may have encountered errors when trying to add or remove items in the shopping cart, as well as other operations related to checkout .

The issue was quickly identified and completely mitigated at 14:39 UTC.

MONITORING 3 months ago - at 03/06/2023 02:55PM

We can confirm that the incident was quickly identified and that as of 14:40 UTC the problem is mitigated, with no further errors related to this incident so far. We continue to monitor and take additional actions to prevent these failures from happening again.

INVESTIGATING 3 months ago - at 03/06/2023 02:40PM

We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.

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