Outage in VTEX
Increase errors on checkout operations
Resolved MajorIncident Report
We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.
Components affected
VTEX CheckoutTrusted by 1,000+ teams
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RESOLVED
over 3 years ago - at 03/06/2023 04:44PM
Between 14:22 UTC and 14:40 UTC, due to communication errors between our checkout system and one of our databases, customers may have encountered errors when trying to add or remove items in the shopping cart, as well as other operations related to checkout .
The issue was quickly identified and completely mitigated at 14:39 UTC.
MONITORING
over 3 years ago - at 03/06/2023 02:55PM
We can confirm that the incident was quickly identified and that as of 14:40 UTC the problem is mitigated, with no further errors related to this incident so far. We continue to monitor and take additional actions to prevent these failures from happening again.
INVESTIGATING
over 3 years ago - at 03/06/2023 02:40PM
We identified an increase in errors in checkout operations. We are already working on mitigating the impacts and investigating the contributing factors to this problem.
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