Outage in VTEX

Intermittent errors in stock availability requests

Resolved Minor
March 16, 2024 - Started about 2 months ago - Lasted about 2 hours

Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue in stock availability requests from our Logistics service. Shoppers may be experiencing intermittent errors throughout the navigation and purchase flow, whenever stock availability is required. Our monitoring systems indicate theses errors occur in brief periods of less than 5 minutes. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 03/16/2024 09:34PM

The fix for the issue in stock availability requests from our Logistics service has been implemented.

Shoppers should no longer be experiencing intermittent errors throughout the navigation and purchase flow.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED about 2 months ago - at 03/16/2024 09:19PM

We have identified the contributing factors of the issue in stock availability requests from our Logistics service.

Our incident response team estimates that the fix will be implemented in the next 30 minutes.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING about 2 months ago - at 03/16/2024 08:40PM

We are currently investigating an issue in stock availability requests from our Logistics service.

Shoppers may be experiencing intermittent errors throughout the navigation and purchase flow, whenever stock availability is required. Our monitoring systems indicate theses errors occur in brief periods of less than 5 minutes.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Intermittent errors on admin access caused by UNPKG provider - 20 days ago
Increased errors in login, regionalization and session manager - about 2 months ago
Increase in Master Data 5xx errors - about 2 months ago
Errors increase in Portal Application - 3 months ago
Increased error responses for FastStore stores - 3 months ago

Stay informed of vendor status updates

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE