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VTEX

VTEX Status

Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: about 1 hour ago

Last known issue: 21 days ago

Latest Incidents

Last 30 days

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Resolved Elevated Errors

We are investigating increased error rates in our platform.

Resolved Elevated Errors during navigation on the store

We are investigating increased error rates in our platform.

Resolved Unavailability to processcard-present transactionsthrough VTEX Payment

From 17h30 to 21h50 GMT-3 (20h30 to 00h50 UTC), customers that tried to buy in physical stores using a VTEX Payment POS would not be able to complete the purchase. You can read the full report here: https://vtex-io-us.s3.amazonaws.com/incident-report/2021-19-05-Incident_19_May._2021_Unavailability_to_process_card_present_transactions_through_VTEXPayment.pdf

about 1 month ago Official incident report

Resolved Unexpected load on Checkout

From 08h41 to 08h55 UTC, customers that tried to use VTEX stores would often receive errors or timeouts when closing purchases. You can read the incident report here: https://io.vtex.com.br/incident-report/2021-05-19-Incident_19_May_2021_Unexpected_load_on_Checkout.pdf

about 1 month ago Official incident report

Resolved Delays on order processing

Between 16:21 and 16:54 UTC-3 (BRT), we experienced some delays on order processing for new orders in our platform. We are working to avoid this issue in the future. The service is now operating normally. https://io.vtex.com.br/incident-report/2021-05-10-Incident_10_May_2021_+Delays_on_order_process.pdf

about 1 month ago Official incident report

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