Outage in VTEX
Increased errors in VTEX ID
Resolved Minor
August 04, 2025 - Started 8 months ago
- Lasted 36 minutes
Incident Report
We are currently investigating an issue in VTEX ID, the IAM service responsible for merchant and shopper login flows.
Shoppers may be experiencing issues placing orders. Merchants may be experiencing issues accessing their admin panel. API integrations may be affected as well.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
8 months ago - at 08/04/2025 03:11PM
The fix for the issue in VTEX ID has been implemented.
Shoppers should no longer be experiencing issues placing orders. Merchants should no longer be experiencing issues accessing their admin panel. API integrations should no longer be affected.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
8 months ago - at 08/04/2025 03:08PM
We have identified the contributing factors of the issue in VTEX ID.
Our incident response team estimates that the fix will be implemented in the next few minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
8 months ago - at 08/04/2025 03:01PM
We are currently investigating an issue in VTEX ID, the IAM service responsible for merchant and shopper login flows.
Shoppers may be experiencing issues placing orders. Merchants may be experiencing issues accessing their admin panel. API integrations may be affected as well.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information.
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