Outage in VTEX
Increased errors in Logistics shipping service
Resolved Minor
August 07, 2025 - Started 9 months ago
- Lasted 39 minutes
Incident Report
We are currently monitoring an issue in our Logistics shipping service.
The fix for the issue has already been implemented.
Shoppers may have experienced issues placing orders and increased 5xx errors in Checkout simulation flows, from 18:33 to 18:46 UTC.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
9 months ago - at 08/07/2025 06:58PM
We are currently monitoring an issue in our Logistics shipping service.
The fix for the issue has already been implemented.
Shoppers may have experienced issues placing orders and increased 5xx errors in Checkout simulation flows, from 18:33 to 18:46 UTC.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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