Outage in VTEX

Increased errors in Logistics shipping service

Resolved Minor
August 07, 2025 - Started about 2 months ago - Lasted 39 minutes

Need to monitor VTEX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VTEX, and never miss an outage again.
Start Free Trial

Outage Details

We are currently monitoring an issue in our Logistics shipping service. The fix for the issue has already been implemented. Shoppers may have experienced issues placing orders and increased 5xx errors in Checkout simulation flows, from 18:33 to 18:46 UTC. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 08/07/2025 06:58PM

We are currently monitoring an issue in our Logistics shipping service.

The fix for the issue has already been implemented.

Shoppers may have experienced issues placing orders and increased 5xx errors in Checkout simulation flows, from 18:33 to 18:46 UTC.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Increased errors in order placement - 2 days ago
Errors in build and deployment of VTEX IO applications - 9 days ago
Products unavailable in the Seller Portal - 11 days ago
FastStore WebOps not displaying deployments in admin - 30 days ago
Transactional email delivery issues - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook