Outage in VTEX

Errors increase in Portal Application

Resolved Minor
February 09, 2024 - Started 3 months ago - Lasted about 1 hour

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Outage Details

We are currently investigating an issue in our portal application. Our users may be experiencing issues with the navigation and the checkout. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share
Latest Updates ( sorted recent to last )
MONITORING 3 months ago - at 02/09/2024 03:16PM

The fix for the issue in the Portal application has been implemented.

Our users should no longer be experiencing issues with the Portal application and checkout.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED 3 months ago - at 02/09/2024 03:03PM

We have identified the contributing factors of the issue in the Portal Application

Our incident response team implemented a fix and we are already running and working as expected. We are now taking action to prevent the problem from returning.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING 3 months ago - at 02/09/2024 02:55PM

We are currently investigating an issue in our portal application.

Our users may be experiencing issues with the navigation and the checkout.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share

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