Outage in VTEX

Intermittent errors on admin access caused by UNPKG provider

Resolved Minor
April 12, 2024 - Started 20 days ago - Lasted about 2 hours

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Outage Details

We're currently investigating intermittent failures with Admin access related to pulling packages from www.unpkg.com: http://www.unpkg.com/. Unpkg is a public content delivery network that fetches JavaScript libraries like React. It's important to note that this issue is impacting the Admin access for some of our merchants. At this time, storefronts remain unaffected. The response team has acknowledged this issue and is actively exploring ways to eliminate our dependency on this cloud provider from our platform. We understand the importance of resolving this promptly and appreciate your patience. Further updates will be provided as we progress with our investigation and implement necessary solutions. Thank you for your understanding and cooperation.
Latest Updates ( sorted recent to last )
IDENTIFIED 20 days ago - at 04/12/2024 12:51PM

The response team has deployed a fix using another cloud provider as a fallback from UNPKG. We have successfully validated it on some affected accounts

Further updates will be provided as we progress with our investigation and implement necessary solutions. Thank you for your understanding and cooperation.

IDENTIFIED 20 days ago - at 04/12/2024 12:13PM

We're currently investigating intermittent failures with Admin access related to pulling packages from www.unpkg.com: http://www.unpkg.com/.

Unpkg is a public content delivery network that fetches JavaScript libraries like React. It's important to note that this issue is impacting the Admin access for some of our merchants. At this time, storefronts remain unaffected.

The response team has acknowledged this issue and is actively exploring ways to eliminate our dependency on this cloud provider from our platform. We understand the importance of resolving this promptly and appreciate your patience.

Further updates will be provided as we progress with our investigation and implement necessary solutions. Thank you for your understanding and cooperation.

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