Increase in Master Data 5xx errors

The fix for the issue in Master Data has been implemented.

Stores should no longer be experiencing higher than usual 5xx errors in Master Data.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We have identified the contributing factors of the issue in Master Data: a recent configuration change made to its core services was unsucessful, and some of the instances running these services lingered in an unhealthy state even after the configuration was reverted due to corrupted cache

Our incident response team is currently fixing the issues by intervening directly in the instances that remain in an unhealthy state. We estimate that the fix will be completed in the next minutes.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We are currently investigating an increase in 5xx errors in Master Data.

Systems and integrations that have Master Data as a dependency (such as some Logistics/B2B apps and services) may be experiencing a higher than usual error rate.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.