Increased errors in login, regionalization and session manager

The fix for the issue in Session Manager has been implemented.

Stores should no longer be experiencing increased errors in login, regionalization, B2B and assisted sales flows.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We have identified the contributing factors of the issue in Session Manager.

Our monitoring systems indicate that orders and sessions are within forecasted levels for most stores, but significant impact may be experienced by stores dependent on login, regionalization or session manager to complete purchases. This is the case for some stores using B2B and telesales features.

Our incident response team estimates that the fix will be implemented in the next 30 minutes.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We are currently investigating an issue in Session Manager.

Shoppers at affected accounts may be experiencing shopping cart instabilities and regionalization errors.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.