Outage in WalkMe US

US accounts - Editor/Insights/Console is down

Resolved Major
March 06, 2024 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

editor/insights/console is down for US accounts. We are investigating and will update shortly.
Components affected
WalkMe US Designer (Editor) WalkMe US Insights dashboards WalkMe US Workstation WalkMe US Admin Space WalkMe US ActionBot
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/06/2024 08:42PM

All WalkMe components impacted by today's outage have been restored. Thank you for your patience as our team worked to ensure WalkMe functionality was fully restored.

Our initial findings indicate a Gateway Error was the cause. Please expect this incident to be updated with a root cause analysis including all relevant details in the coming days.

MONITORING about 2 months ago - at 03/06/2024 08:24PM

WalkMe Services have been restored and our team is monitoring to ensure all items are resolved.

INVESTIGATING about 2 months ago - at 03/06/2024 07:48PM

Our Development team has been able to restore most services, however, the Editor's publish functionality is still impacted. We are continuing to work hard to resolve this and will have an update soon.

INVESTIGATING about 2 months ago - at 03/06/2024 07:32PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/06/2024 06:22PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/06/2024 05:31PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/06/2024 04:47PM

Our Development team is investigating and working on resolving the issue as soon as possible. We will report back with an update shortly.

INVESTIGATING about 2 months ago - at 03/06/2024 03:54PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/06/2024 03:23PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/06/2024 02:41PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/06/2024 02:09PM

editor/insights/console is down for US accounts.
We are investigating and will update shortly.

Latest WalkMe US outages

Editor down - US datacenter only - 4 months ago
WalkMe Segmentation based on Incoming Integrations is not functioning as expected - about 1 year ago
WalkMe Incoming Integrations are not functioning as expected - about 1 year ago
WalkMe US Editor Down - almost 2 years ago
WalkMe Publishing Service Outage - almost 2 years ago

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