Outage in Webroot

BrightCloud API UrlThreatInsight/getUrlCrawlInfo | Degraded Performance

Resolved Minor
July 25, 2023 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

As of 1:30 AM UTC, API Calls to UrlThreatInsight/getUrlCrawlInfo are experiencing high latency / intermittent unavailability. Customers using BrightCloud UrlThreatInsight/getUrlCrawlInfo may be impacted. We are investigating the issue and working on a speedy resolution. Thank you for your patience.
Components affected
Webroot BrightCloud Threat Intelligence Platform
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/28/2023 02:17AM

This incident has been resolved.

MONITORING almost 2 years ago - at 07/26/2023 09:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 07/25/2023 01:55AM

As of 1:30 AM UTC, API Calls to UrlThreatInsight/getUrlCrawlInfo are experiencing high latency / intermittent unavailability. Customers using BrightCloud UrlThreatInsight/getUrlCrawlInfo may be impacted. We are investigating the issue and working on a speedy resolution. Thank you for your patience.

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