Outage in Webroot

BrightCloud API UrlThreatInsight/getUrlCrawlInfo | Degraded Performance

Resolved Minor
October 05, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

As of 4:32 AM UTC, API Calls to UrlThreatInsight/getUrlCrawlInfo are experiencing high latency / intermittent unavailability. Customers using BrightCloud UrlThreatInsight/getUrlCrawlInfo may be impacted. We are investigating the issue and working on a speedy resolution. Thank you for your patience.
Components affected
Webroot BrightCloud Threat Intelligence Platform
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/06/2023 04:06PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 10/05/2023 10:48AM

We had similar issue earlier as well, due to DAP TI maintenance. but it happened over weekend.

not sure what's the root cause this time, we are seeing >2s response time of "1.0/local/geturlcrawlinfo"

We don't have DAPTI system details to check the systems load etc..

INVESTIGATING over 1 year ago - at 10/05/2023 04:43AM

As of 4:32 AM UTC, API Calls to UrlThreatInsight/getUrlCrawlInfo are experiencing high latency / intermittent unavailability. Customers using BrightCloud UrlThreatInsight/getUrlCrawlInfo may be impacted. We are investigating the issue and working on a speedy resolution. Thank you for your patience.

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