Stats for Xendit eWallets official incidents in the last 30 days
Number of Incidents
0 outages
Since last incident
145 days
Users reports for Xendit eWallets in the last 12 hours
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Major · 5 months ago · lasted 44 minutes
Disruption on Customer Endpoint
Dear Customers, We are experiencing failures on our customers endpoint. This will impact some of our payment & payout products: Direct Debit, Recurring, Withdrawal, Cards, Ewallet (OVO Tokenization), Batch Disbursement & Remittance. We are investigating this issue currently.
Minor · 5 months ago · lasted about 1 hour
[Degraded] High Latency and 5xx Errors on APIs
Dear customers, We are noticing degraded experience on Xendit APIs affecting less than 1% of traffic. Some API requests may experience high latency that resulted in 5xx errors. Our team is investigating the issue.
Minor · 6 months ago · lasted about 1 hour
Intermittent API errors across all products
Dear customer, We're currently experiencing intermittent issues across all products. We are investigating the issue. In the meanwhile, you may experience elevated error rates.
Minor · 6 months ago · lasted 34 minutes
Dear customers, We are detecting an increase of 307 responses on Xendit APIs starting 10:32-10:43pm GMT+7 Our team has identified the issue on our Firewall and implemented the fix We are monitoring the results We apologized for the inconvenience caused
Minor · 7 months ago · lasted about 9 hours
Dear customers, We are currently experiencing a disruption with our Shopeepay payment channel. We have identified the root cause as a downtime on our payment partner's system. Our partner have been informed and will work towards recovering their system. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests. - First triggered at: 2023-02-25 23:41:10+07:00 - Percentage of errors: 80% In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 500 error is received. - Reconciliation of the status of transactions after the incident will not be required. We apologize for any inconvenience caused. Sincerely, Xendit Customer Success Team
Minor · 8 months ago · lasted 23 minutes
Dear customers We have detected issues in the following services: - All API - Dashboard access We're looking into the issue now and will update with more information periodically.
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