Outage in Xero

Global: Workpapers - customers unable to access

Resolved Major
August 29, 2023 - Started 9 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are aware customers trying to access Workpapers are currently experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 12:06am UTC
Components affected
Xero Workpapers
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/29/2023 06:47AM

Our team has resolved the issue impacting customers trying to access Workpapers. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary

IDENTIFIED 9 months ago - at 08/29/2023 12:54AM

We have identified what is preventing customers from accessing Workpapers.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6:00am UTC

INVESTIGATING 9 months ago - at 08/29/2023 12:07AM

We are aware customers trying to access Workpapers are currently experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 12:06am UTC

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