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Outage in Xero

Global: Payroll - We are aware some customers are currently experiencing errors in Payroll

Resolved Major
October 29, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware some customers are experiencing errors when navigating in Payroll. Our team is investigating this with urgency. Status Last Reviewed: 01:12 UTC

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/30/2025 02:23AM

Our team has resolved the issue impacting customers trying to access Payroll. This was caused by security related patching. We apologise for any inconvenience this has caused.

MONITORING 5 months ago - at 10/30/2025 01:35AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 02:06 UTC

INVESTIGATING 5 months ago - at 10/30/2025 01:13AM

We are aware some customers are experiencing errors when navigating in Payroll. Our team is investigating this with urgency.

Status Last Reviewed: 01:12 UTC

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