Outage in Xero

Global: We are aware some customers are experiencing slowness and errors in Xero

Major
October 20, 2025 - Started about 8 hours ago
Official incident page

Incident Report

We are aware some customers are experiencing errors accessing Xero. Our team is investigating this with urgency. Status Last Reviewed: 7.05am UTC
Components affected
Xero Central Xero Hubdoc Xero Practice Manager Xero Workpapers Xero Tax (Australia) Xero HQ Xero

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Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 10/20/2025 10:07AM

We're aware some customers are experiencing slowness and errors across Xero while AWS works to fully resolve this issue. We thank customers for their patience.

Status Last Reviewed: 12.14pm UTC

IDENTIFIED about 7 hours ago - at 10/20/2025 07:36AM

We’re aware of an issue preventing some customers from logging into Xero. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.

We thank our customers for their patience during this time.

Status Last Reviewed: 9.32am UTC

IDENTIFIED about 7 hours ago - at 10/20/2025 07:29AM

We’re aware of an issue preventing some customers from logging into Xero. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.

Status Last Reviewed: 7.32am UTC

INVESTIGATING about 8 hours ago - at 10/20/2025 07:06AM

We are aware some customers are experiencing errors accessing Xero. Our team is investigating this with urgency.

Status Last Reviewed: 7.05am UTC

Latest Xero outages

AU: Bills - Some customers are unable to make batch payments - 4 days ago
Global: Hubdoc - Some customers are experiencing delays in publishing documents - 19 days ago
Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue - 26 days ago
Asia: Login - some customers are currently experiencing issues logging into Xero - 27 days ago
Global: Login - some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero - about 1 month ago

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