Outage in Xero

AU: Bills - Some customers are unable to make batch payments

Resolved Major
October 17, 2025 - Started 1 day ago - Lasted 43 minutes
Official incident page

Incident Report

We are aware some Australian customers trying to make batch payments in Bills are experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 2:06 am UTC

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/17/2025 02:48AM

Our team has resolved the issue impacting AU customers trying to make batch payments in Bills. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.

MONITORING 1 day ago - at 10/17/2025 02:24AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:24 am UTC

INVESTIGATING 1 day ago - at 10/17/2025 02:07AM

We are aware some Australian customers trying to make batch payments in Bills are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 2:06 am UTC

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