Outage in Xero

Global: Reporting - Report packs - Unable to export if note added

Resolved Minor
September 19, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are aware customers trying to export a report pack in Xero are unable to if a note is added. Our team is investigating this with urgency. Status Last Reviewed: 10:24pm UTC
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/20/2023 04:13AM

Our team has resolved the issue impacting customers exporting a report pack if a note is added in Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

INVESTIGATING over 1 year ago - at 09/19/2023 10:04PM

We are aware customers trying to export a report pack in Xero are unable to if a note is added. Our team is investigating this with urgency.

Status Last Reviewed: 10:24pm UTC

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