Outage in Xero

Global: Xero Checkout - Customers are receiving errors when attempting to purchase Xero Subscriptions

Resolved Major
April 19, 2025 - Started 2 days ago - Lasted 30 minutes
Official incident page

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Outage Details

We are aware some customers are currently receiving errors when attempting to purchase Xero Subscriptions. Our team is investigating this with urgency. Status Last Reviewed: 1:53 am UTC
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/19/2025 02:23AM

Our team has resolved the issue impacting customers trying to purchase subscriptions. We apologise for any inconvenience this has caused.

This issue was caused by an expired AWS certificate.

MONITORING 2 days ago - at 04/19/2025 02:16AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:16 am UTC

IDENTIFIED 2 days ago - at 04/19/2025 01:58AM

We have identified what is causing some customers to receive errors when attempting to purchase Xero Subscriptions.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:58 am UTC

INVESTIGATING 2 days ago - at 04/19/2025 01:54AM

We are aware some customers are currently receiving errors when attempting to purchase Xero Subscriptions. Our team is investigating this with urgency.

Status Last Reviewed: 1:53 am UTC

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