Outage in Xero

Global: Xero- some customers may be experiencing slowness in Xero

Resolved Minor

May 18, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware some customers may be experiencing some slowness across Xero. Our team is investigating this with urgency. Status Last Reviewed: 11:50pm UTC

Components affected

Xero

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/19/2025 01:13AM

Our team has resolved the issue impacting our customers experiencing slowness in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and we've made changes to restore service.

MONITORING 11 months ago - at 05/19/2025 12:25AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:25am UTC

IDENTIFIED 11 months ago - at 05/19/2025 12:19AM

We have identified what is impacting our customers who are experiencing slowness in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: <12:19am UTC

INVESTIGATING 11 months ago - at 05/18/2025 11:50PM

We are aware some customers may be experiencing some slowness across Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11:50pm UTC

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