Outage in Xero

Global - Xero sign-ups and account changes

Resolved Minor
May 29, 2025 - Started 24 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that some customers trying to sign up to Xero or make profile changes are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 11:40 UTC
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 05/29/2025 12:03PM

Our team has resolved the issue impacting causing some customers to experience errors when signing up to Xero or make profile changes. This was caused by a system error and the team implemented a fix to resolve the issue. We apologise for any inconvenience caused.

MONITORING 24 days ago - at 05/29/2025 11:49AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:49

INVESTIGATING 24 days ago - at 05/29/2025 10:56AM

We are aware that some customers trying to sign up to Xero or make profile changes are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 11:40 UTC

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