Outage in Xero

Global: Errors in Xero HQ client list and Bank Reconciliation page

Resolved Major

May 27, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware that some customers trying to load the client list in Xero HQ or the Bank Reconciliation page are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 14:58 UTC

Components affected

Xero HQ

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/27/2025 03:48PM

Our team has resolved the issue causing some customers to experience errors when trying to load the client list in Xero HQ and the Bank Reconciliation page. This was due to an error experienced by a third-party provider which they were able to resolve. We apologise for any inconvenience this has caused.

MONITORING 11 months ago - at 05/27/2025 03:23PM

A fix has been implemented and we are currently monitoring the results.

Status Last Reviewed: 15:23 UTC

INVESTIGATING 11 months ago - at 05/27/2025 01:54PM

We are aware that some customers trying to load the client list in Xero HQ or the Bank Reconciliation page are experiencing an error. Our team is investigating this with urgency.

Status Last Reviewed: 14:58 UTC

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