Outage in Xero

AU: Payroll - Customers are unable to submit superannuation payments

Resolved Major
May 13, 2025 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified what is preventing AU customers trying to submit superannuation payments in AU Payroll. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 6:42am UTC
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 05/13/2025 06:51AM

Our team has resolved the issue preventing AU customers trying to submit superannuation payments in AU Payroll.

A product release caused superannuation payments to become unavailable. We apologise for any inconvenience this has caused.

IDENTIFIED about 16 hours ago - at 05/13/2025 05:53AM

We have identified what is preventing AU customers trying to submit superannuation payments in AU Payroll.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6:42am UTC

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