Outage in Xero

Global: Login - some customers may be experiencing issues when logging into Xero

Resolved Minor

May 08, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware some customers are experiencing issues when logging into Xero. Our team is investigating this with urgency. Status Last Reviewed: 6.19pm

Components affected

Xero

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/08/2025 07:58PM

Our team has resolved the issue preventing customers trying to log in to Xero. We apologise for any inconvenience this has caused.

This was due to a bug related to SSO which prevented newly created users from signing in.

MONITORING 12 months ago - at 05/08/2025 07:42PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6.42pm

IDENTIFIED 12 months ago - at 05/08/2025 06:38PM

We have identified what is preventing some customers trying to log in to Xero. We are working to release a fix for this issue.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 7.36pm

INVESTIGATING 12 months ago - at 05/08/2025 06:20PM

We are aware some customers are experiencing issues when logging into Xero. Our team is investigating this with urgency.

Status Last Reviewed: 6.19pm

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