Error. Application request limit reached

We are aware of an issue impacting some activities on the 360dialog Hub and API. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.

Editing or submitting templates from the HUB and API still produce errors. This applies both to partner and client accounts. We are continuing to work on this problem.

There is also a rate limit for editing and submitting templates or making API calls. Initiating more requests will result in more errors. If you receive errors while submitting the template or receive HTTP `400` response from API call, try lowering the number of requests.

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Our engineering and support teams are continuing to work on resolving this issue. In the meantime, we recommend using Meta Business Manager to manage templates and WABA profiles. We appreciate your patience during this time, and we will continue to provide updates as soon as we have more relevant information.

To safeguard overall system performance, we were required to take immediate action and temporarily block some Partner User accounts from which high volume of API requests being made. We will unblock the affected accounts as soon as possible when we validate that the traffic as authentic.

API requests should no longer receive rate limit errors. WABA management operations have been restored. We are currently restoring access to partner user accounts that were temporarily blocked.

Affected partner users are unblocked. The issue is resolved. We will provide an RCA here in due course when we complete a review of the incident with Meta.