Outage in 360dialog

Issues with Embedded Signup

Resolved Minor
September 20, 2024 - Started about 1 year ago - Lasted about 19 hours

Incident Report

We are still monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page] u003chttps://metastatus.com/whatsapp-business-apiu003e and subscribe for updates.
Components affected
360dialog Embedded Signup 360dialog WhatsApp Business API 360dialog Partner API 360dialog Partner Webhooks 360dialog WhatsApp Business API Number Setup 360dialog 360 Client and Partner Hub 360dialog Meta / Facebook WhatsApp Business API (Message Delivery) 360dialog WhatsApp Business Account Management (FB Business Manager)

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 09/20/2024 03:35PM

We are still monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page] u003chttps://metastatus.com/whatsapp-business-apiu003e and subscribe for updates.

INVESTIGATING about 1 year ago - at 09/20/2024 10:39AM

Meta have reported an issue that is causing disruptions to setting up phone numbers and WhatsApp business account creation on WhatsApp Embedded Signup. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page] u003chttps://metastatus.com/whatsapp-business-apiu003e and subscribe for updates.

MONITORING about 1 year ago - at 09/20/2024 05:22PM

We are pleased to inform you that the embedded sign-up issue on Meta infrastructure has been successfully resolved. The META engineering team have implemented the necessary fixes, and the system is now functioning as expected.We will continue to closely monitor the situation to ensure stability and address any potential concerns promptly.

Latest 360dialog outages

Support Widget Unavailable - 1 day ago
Some disruptions to fetching of message templates - about 2 months ago
Meta Issue - Templates not always duplicated during migration - 2 months ago
Some disruptions to 360Dialog Client Hub - 3 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 4 months ago

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