Outage in 360dialog

Meta incident - Disruption to WhatsApp Flows

Resolved Minor
February 19, 2025 - Started 2 months ago - Lasted about 7 hours

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Outage Details

Meta have reported an issue that is causing disruptions to WhatsApp Flows. Meta engineering teams have identified the root cause of the disruptions and are currently deploying the fix. The expected deployment time is in 5-8 hours. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.
Components affected
360dialog Embedded Signup 360dialog WhatsApp Business API 360dialog Partner API 360dialog Meta / Facebook WhatsApp Business API (Message Delivery) 360dialog Partner Webhooks 360dialog WhatsApp Business API Number Setup 360dialog WhatsApp Business Account Management (FB Business Manager) 360dialog 360 Client and Partner Hub
Latest Updates ( sorted recent to last )
IDENTIFIED 2 months ago - at 02/19/2025 07:49PM

Meta have reported an issue that is causing disruptions to WhatsApp Flows. Meta engineering teams have identified the root cause of the disruptions and are currently deploying the fix. The expected deployment time is in 5-8 hours. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

IDENTIFIED 2 months ago - at 02/20/2025 12:12AM

We are still waiting for the Meta engineering team to deploy the fix for this issue. We will provide a new update once we have any news.

Latest 360dialog outages

Some disruptions to Message template creation - 26 days ago
Meta incident - Marketing and authentication templates - about 1 month ago
Meta incident - Incoming messages issue - about 1 month ago
Some disruptions to Messaging post migration from On-premise to Cloud API for some numbers - 2 months ago
Meta incident - Account Management - 2 months ago

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