Outage in 360dialog
Meta incident - Marketing and authentication templates
Resolved Major
March 14, 2025 - Started 3 months ago
- Lasted about 6 hours
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Outage Details
We are aware of an issue that impacts sending of some marketing and authentication templates. The error message is: ```json(#100) Param category must be one of {SERVICE, UTILITY} - got AUTHENTICATION.``` We are monitoring the situation closely and waiting for Meta.
Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 03/14/2025 09:56AM
We are aware of an issue that impacts sending of some marketing and authentication templates. The error message is: ```json(#100) Param category must be one of {SERVICE, UTILITY} - got AUTHENTICATION.``` We are monitoring the situation closely and waiting for Meta.
INVESTIGATING
3 months ago - at 03/14/2025 12:49PM
We are actively monitoring the situation and awaiting further details from Meta regarding their ongoing investigation. We will provide updates as soon as more information becomes available.
Latest 360dialog outages
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