Outage in 360dialog

Meta incident - Marketing and authentication templates

Resolved Major
March 14, 2025 - Started about 1 month ago - Lasted about 6 hours

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Outage Details

We are aware of an issue that impacts sending of some marketing and authentication templates. The error message is: ```json(#100) Param category must be one of {SERVICE, UTILITY} - got AUTHENTICATION.``` We are monitoring the situation closely and waiting for Meta.
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 03/14/2025 09:56AM

We are aware of an issue that impacts sending of some marketing and authentication templates. The error message is: ```json(#100) Param category must be one of {SERVICE, UTILITY} - got AUTHENTICATION.``` We are monitoring the situation closely and waiting for Meta.

INVESTIGATING about 1 month ago - at 03/14/2025 12:49PM

We are actively monitoring the situation and awaiting further details from Meta regarding their ongoing investigation. We will provide updates as soon as more information becomes available.

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