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Outage in 360dialog

Meta incident - Carousel templates

Resolved Minor
May 28, 2025 - Started 11 months ago - Lasted about 11 hours

Incident Report

We are aware of an issue that impacts the sending of carousel templates. The error message is:```jsonCarousel template messages require interactive template to be enabled.``` We are monitoring the situation closely and awaiting Meta's response.

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Latest Updates ( sorted recent to last )
INVESTIGATING 11 months ago - at 05/28/2025 10:33AM

We are aware of an issue that impacts the sending of carousel templates. The error message is:```jsonCarousel template messages require interactive template to be enabled.``` We are monitoring the situation closely and awaiting Meta's response.

INVESTIGATING 11 months ago - at 05/28/2025 11:16AM

We are closely monitoring the situation and awaiting updates from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

INVESTIGATING 11 months ago - at 05/28/2025 11:32AM

Meta has acknowledged the issue on their side and updated their status page.Meta engineering teams are investigating the issue. We will provide another update in the coming hours or sooner if additional information is available from Meta.

IDENTIFIED 11 months ago - at 05/28/2025 12:49PM

The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution.We will provide another update as soon as additional information is available from Meta.

IDENTIFIED 11 months ago - at 05/28/2025 04:42PM

The Meta engineering team is still working on the fix and continuing to investigate the issue to ensure a stable resolution.We will provide another update in the coming hours or sooner if additional information is available from Meta.

IDENTIFIED 11 months ago - at 05/28/2025 09:16PM

We are currently awaiting updates from the Meta engineering team, who are still working on the fix. Further information will be provided as soon as it becomes available.

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