3DS Outscale Outage History

The 3DS Outscale Storage service in the eu-west-2 region experienced degradation affecting persistent storage for 14 hours. The service was restored after teams worked to stabilize the system, with the incident being fully resolved and closed.

The 3DS Outscale Cockpit management interface was completely unavailable across all regions for 21.2 hours, preventing users from accessing the platform's control panel. The service team investigated and restored functionality, followed by a monitoring period to ensure stability. The incident was fully resolved with normal Cockpit access restored.

3DS Outscale's EU-WEST-2 region experienced a major API incident that affected both the API and Web UI services for 28.8 hours. A fix was deployed and the service was monitored to ensure stability. The incident was resolved with no further anomalies detected during the monitoring phase.

A major incident affected the 3DS Outscale OKS (Kubernetes) service API in the EU-WEST-2 region for 3.4 hours. The service was placed in read-only mode, allowing cluster read operations and existing cluster functionality via kube-api to continue, while create, update, upgrade, and delete operations for clusters and projects were temporarily disabled. The incident was fully resolved with all API operations restored.

The 3DS Outscale OKS service API in the EU-WEST-2 region was placed into read-only mode for 2.6 hours to reduce service impact. During this time, cluster and project creation, updates, upgrades, and deletion operations were temporarily disabled via the OKS API, while read operations and existing cluster operations through the kube-api remained functional. The service was restored to full functionality after read mode was deactivated.

A network incident in the US-EAST-2 region prevented newly created virtual machines from being accessible from the Internet for 27.1 hours, while existing VMs continued to operate normally and internal VM networking remained functional. The incident affected the public network component, with teams identifying the root cause and implementing a fix. The issue has been resolved and all services are now operating normally.

The 3DS Outscale API in the EU-WEST-2 region experienced degraded response times for 21 hours. The incident was identified, monitored for stability, and subsequently resolved with the API returning to full operational status.

The 3DS Outscale OKS (Kubernetes) service in the EU-WEST-2 region experienced a major incident that required activating read-only mode on the API to reduce service impact. During the 1.8-hour outage, users could perform read operations on clusters and continue working within existing clusters via kube-api, but create, update, upgrade, and delete operations for clusters were temporarily disabled. The service was fully restored to normal operations after read mode was deactivated.

3DS Outscale experienced a major API incident in the EU-WEST-2 region that lasted 25.2 hours, affecting API functionality and services. The incident was identified and service was restored, followed by extended monitoring to ensure stability. The incident was fully resolved with normal service operations confirmed.

The 3DS Outscale API in the eu-west-2 region experienced a partial service disruption for approximately 35 minutes (13:15-13:50 UTC+1). The incident was caused by latency issues that have been fully resolved, and the API service has been completely restored.