Outage in 8x8

Call Termination and Audio Loss for inbound and outbond calls

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls. Our support and engineering teams are investigating this as a priority and will keep you updated. Thank you support
Components affected
8x8 EU2 8x8 Contact Center UK3 8x8 EU3 8x8 EU10 8x8 Contact Center 8x8 EU6 8x8 EU9 8x8 Contact Center UK2 8x8 EU5 8x8 EU11 8x8 EU4 8x8 EU8 8x8 EU7 8x8 WorkD (VOD) 8x8 WorkM (VOM) 8x8 EMEA 8x8 Endpoints 8x8 Work Calling 8x8 Outbound 8x8 Deskphones 8x8 Inbound

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Latest Updates ( sorted recent to last )
INFORMATIONAL over 2 years ago - at 01/25/2023 11:50AM

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.


Thank you support

INFORMATIONAL over 2 years ago - at 01/25/2023 12:12PM

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

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