VCC agent status showing incorectly/not updating

Dear Customer,We have received reports of VCC agents showing incorrect status/not updating however they are able to receive calls.The engineering team is working with high priority on this.Thank you for your understanding.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. We apologize for the the inconvenience this might create.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update at 10:40 BST time.Thank you for your understanding.

8x8 engineering continues to work on an active investigation bridge along with all relevant teams for providing a resolution.We will continue to provide updates at 10:55 BST time, or as they become available. We apologize for the inconvenience. 

8x8 engineers continue to work towards resolution of the issue and all needed resources are actively engaged.We will continue to provide updates at 11:15 BST time or as they become available.Thank you for your understanding.

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates,  next update will be at 11:30 BST time or as they become available.We apologize for the delay in resolving the issue.

8x8 operations teams are still working to restore functionality. Please be assured that we are investigating this as a matter of urgency, and apologize for any inconvenience caused.The next update will be at 11:45 BST time or as they become available.

Dear Customer,We sincerely apologize for the ongoing technical issue and understand the problems this is causing you.At 8x8 we understand the importance of our services to your daily operations, and we deeply regret any disruptions you are be experiencing.Our dedicated team of technical experts has been working round the clock to identify the root cause of the incident and implement the necessary measures to restore normal functionality.Please be assured that every possible resource is being deployed to expedite the resolution process.The next update will be at 12:00 BST time or as they become available.

Dear Customer,The engineering team has made progress and we are currently believing that we are getting closer to a resolution.  Once again, please accept our sincerest apologies, and we thank you for your continued trust and support.The next update will be at 12:15 BST time or as they become available.