Outage in 8x8

8x8 Admin Console not loading User details

Resolved Minor
October 10, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

8x8 is investigating reports of some Administrators not being able to view all configuration options for some users. The symptoms include not being able view licence assignment, voicemail options, or call forwarding options. We will provide updates as they become available. 
Components affected
8x8 Admin Console (AC) 8x8 Admin Console (AC) 8x8 Americas 8x8 EMEA 8x8 APAC 8x8 Service portals 8x8 Admin Console (AC) 8x8 Service portals 8x8 Service portals

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 years ago - at 10/10/2023 06:36PM

8x8 is investigating reports of some Administrators not being able to view all configuration options for some users. The symptoms include not being able view licence assignment, voicemail options, or call forwarding options. We will provide updates as they become available. 

INFORMATIONAL about 2 years ago - at 10/10/2023 06:55PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL about 2 years ago - at 10/10/2023 07:15PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

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