Outage in 8x8

MS teams - inbound ring group calls continue to be offered for MS teams integration calls.

Resolved Minor
October 30, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

8x8 and its integration partner are currently investigating an issue with the calls where the ring can still be heard after answering in a ring group. The initial call to the ring group is answered successfully however secondary callers extensions continue to ring although the call is already answered as normal. We are working on resolving the issue and updates will be provided as they become available.
Latest Updates ( sorted recent to last )
INFORMATIONAL almost 2 years ago - at 10/30/2023 02:52PM

8x8 and its integration partner are currently investigating an issue with the calls where the ring can still be heard after answering in a ring group. The initial call to the ring group is answered successfully however secondary callers extensions continue to ring although the call is already answered as normal. We are working on resolving the issue and updates will be provided as they become available.

INFORMATIONAL almost 2 years ago - at 10/30/2023 03:14PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.s they become available.

INFORMATIONAL almost 2 years ago - at 10/30/2023 03:28PM

8x8 continue to work with it's integration partner on this issue. We'll continue to provide updates as they become available. 

INFORMATIONAL almost 2 years ago - at 10/30/2023 04:01PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

MONITORING almost 2 years ago - at 10/30/2023 04:30PM

8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability. 

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