Outage in 8x8

8x8 Admin Console Numbers page not loading

Resolved Minor
November 02, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 is investigating reports of intermittent page loading errors when accessing the numbers page in 8x8 Admin Console. We're investigating and will provide updates as they become available. 
Components affected
8x8 Admin Console (AC) 8x8 Admin Console (AC) 8x8 Admin Console (AC) 8x8 Service portals 8x8 APAC 8x8 Americas 8x8 EMEA 8x8 Service portals 8x8 Service portals
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 11/02/2023 08:39PM

8x8 is investigating reports of intermittent page loading errors when accessing the numbers page in 8x8 Admin Console. We're investigating and will provide updates as they become available. 

INVESTIGATING over 1 year ago - at 11/02/2023 08:55PM

8x8 engineers continue to investigate the issue with loading the Phone Numbers page for some users. We will continue to provide updates as they become available and we apologize for the inconvenience. 

IDENTIFIED over 1 year ago - at 11/02/2023 09:10PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

INFORMATIONAL over 1 year ago - at 11/02/2023 09:25PM

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. The issue is isolated to only the phone numbers page for those customers affected. Call flow and existing configurations are not impacted and the issue is only impacting the ability to load the page. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

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