Outage in 8x8

Microsoft Teams endpoints calling issues

Resolved Minor
March 05, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 03/05/2024 09:02AM

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

INVESTIGATING over 1 year ago - at 03/05/2024 09:11AM

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.8x8 Work can be logged in at work.8x8.com8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

INVESTIGATING over 1 year ago - at 03/05/2024 09:39AM

8x8 is seeing improvements regarding the issue impacting Microsoft Teams endpoints. In the meantime, we continue to investigate the issue and recommend the use of 8x8 Work as a workaround until we confirm full restoration.8x8 Work can be logged in at work.8x8.com8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

MONITORING over 1 year ago - at 03/05/2024 09:53AM

8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability. 

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