Outage in 8x8

Inbound call issues to AU to 1300 and 1800 numbers

Resolved Minor
July 25, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 07/25/2024 04:32AM

8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.

INFORMATIONAL 4 months ago - at 07/25/2024 05:07AM

Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.

INFORMATIONAL 4 months ago - at 07/25/2024 05:32AM

We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

MONITORING 4 months ago - at 07/25/2024 06:52AM

We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.

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