QM Call recordings issue

8x8 has received reports that VCC call recordings are not populating or cannot be played in QM&SA. We are investigating this issue and will provide updates as soon as possible.

8x8 has found the issue that is causing recordings to not populate and make them unable to be played in QM&SA. We have confirmed that the recordings exist and that the problem is isolated to retrieving the recordings. We are working towards resolving this issue and we will provide further updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has mitigated the issue causing recordings to not be available. New real time call recordings are available for playback at this time. Recordings that were recorded earlier during the impact window that are unavailable for playback will be processed after business hours. 8x8 will provide a final update once this backlog of recordings are processed and all recordings are processed.