Outage in 8x8

Call recording delay in availability

Resolved Minor
August 20, 2024 - Started about 1 year ago - Lasted 37 minutes
Official incident page

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Outage Details

8x8 has identified that there has been some delays in call recording availability for recently recorded calls. The calls are recorded successfully and are being processed for availability. Calls from previous time periods are available as normal. We are currently working to restore normal availability performance and will provide updates as they become available. 
Components affected
8x8 Analytics 8x8 EMEA
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 08/20/2024 12:05PM

8x8 has identified that there has been some delays in call recording availability for recently recorded calls. The calls are recorded successfully and are being processed for availability. Calls from previous time periods are available as normal. We are currently working to restore normal availability performance and will provide updates as they become available. 

IDENTIFIED about 1 year ago - at 08/20/2024 12:24PM

Our engineers are currently working to resolve the issue. 8x8 has seen an increase in recordings being processed and expect media availability back to normal performance within the hour. We will continue to provide updates as they become available.

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