Outage in 8x8

VM not showing up on Apps

Resolved Minor
October 21, 2024 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

8x8 is seeing where old voicemails are not showing up under the voicemail list in the 8x8 for Work Apps (Mobile and Desktop). Engineering is investigating and we will update as more information becomes available. 
Components affected
8x8 WorkM (VOM) 8x8 Endpoints 8x8 WorkD (VOD) 8x8 Americas 8x8 Work Calling
Latest Updates ( sorted recent to last )
INVESTIGATING about 20 hours ago - at 10/21/2024 02:39PM

8x8 is seeing where old voicemails are not showing up under the voicemail list in the 8x8 for Work Apps (Mobile and Desktop). Engineering is investigating and we will update as more information becomes available. 

INFORMATIONAL about 20 hours ago - at 10/21/2024 03:05PM

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve

INFORMATIONAL about 19 hours ago - at 10/21/2024 03:28PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

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