Outage in 8x8

8x8 Work logging out intermittently

Resolved Minor
November 18, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 11/18/2024 11:20AM

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

INVESTIGATING about 1 month ago - at 11/18/2024 11:50AM

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

IDENTIFIED about 1 month ago - at 11/18/2024 12:18PM

8x8 has identified the issue impacting 8x8 Work, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

IDENTIFIED about 1 month ago - at 11/18/2024 12:39PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL about 1 month ago - at 11/18/2024 12:58PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL about 1 month ago - at 11/18/2024 01:08PM

8x8 continue their work towards resolving the issue impacting 8x8 Work. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

INFORMATIONAL about 1 month ago - at 11/18/2024 01:44PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

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