Outage in 8x8
Calls being stuck in callback
Resolved Minor
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Outage Details
Components affected
8x8 EU5 8x8 EU9 8x8 EU10 8x8 EU11 8x8 Contact Center UK3 8x8 EMEA 8x8 EU6 8x8 EU8 8x8 Contact Center 8x8 EU7 8x8 EU4Latest Updates ( sorted recent to last )
8x8 is currently investigating reports of calls being stuck in callback, unable to pick them up when trying to answer. We are currently investigating and will provide more details once we have more details.
8x8 has identified the issue causing the calls to be stuck in callback. We are now working to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
Internal testing shows that the issue causing calls to get stuck in callback should be resolved. We'll continue to monitor while we confirm full resolution with customers. We apologize once again for the interruption.
8x8 is investigating new reports of the callback issue still being present. We are now working to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
8x8 continues to monitor the issue. If you are experiencing this issue please contact support to provide new samples and we will continue to investigate further. We apologize for the inconvenience.
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