Outage in 8x8

8x8 playback delays (voicemail and call recording)

Resolved Minor
January 20, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

8x8 has identified an issue causing delays in media playback. Voicemails and Call recording recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully and it's playback availability is only being lost temporarily. We will continue to provide details as they become available. Alternative method to playback 8x8 Work voicemails is in the below kb article. Voicemail Retrieval
Components affected
8x8 Analytics 8x8 All Other Services 8x8 Americas

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Latest Updates ( sorted recent to last )
INFORMATIONAL 9 months ago - at 01/20/2025 09:08PM

8x8 has identified an issue causing delays in media playback. Voicemails and Call recording recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully and it's playback availability is only being lost temporarily. We will continue to provide details as they become available. Alternative method to playback 8x8 Work voicemails is in the below kb article. Voicemail Retrieval

IDENTIFIED 9 months ago - at 01/20/2025 09:25PM

8x8 has identified an issue causing delays in media playback. Voicemails and Call recordings recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully, and its playback availability is only being lost temporarily. We will continue to provide details as they become available.Alternative method to playback 8x8 Work voicemails is in the below kb article.Voicemail Retrieval

INFORMATIONAL 9 months ago - at 01/20/2025 09:47PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

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